Privacy Policy

Galaxy Travel Solutions ("Galaxy Travel Solutions", "we", "our" or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, communications, and travel-related services.

By accessing our website or using our services, you acknowledge and agree to the collection and processing of your information in accordance with this Privacy Policy.

This Privacy Policy applies solely to information collected by Galaxy Travel Solutions and does not apply to external websites or third-party platforms that may be linked from our website.

Our website and services are intended for individuals who are legally capable of entering into contracts and making travel arrangements.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If we become aware that personal information relating to a minor has been collected without appropriate consent, we will take reasonable steps to remove such information.

3.1 Information You Provide

We may collect personal information when you:

• Submit an enquiry through our website;
• Request a quotation;
• Make a booking;
• Subscribe to newsletters or marketing communications;
• Contact us via email, telephone, WhatsApp, social media, or contact forms.

The information collected may include:

• Full name;
• Email address;
• Telephone number;
• Travel preferences;
• Passport information (where required for bookings);
• Emergency contact details;
• Billing information;
• Any other information voluntarily provided by you.

You are not required to provide personal information simply to browse our website.

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device information;
• Date and time of access;
• Pages viewed;
• Website usage statistics.

This information is generally used for website administration, security, analytics, and service improvement purposes.

3.3 Cookies

Our website may use cookies and similar technologies to enhance user experience, improve website functionality, and gather website performance statistics.

Cookies help us understand how visitors interact with our website and allow us to improve content and services.

Most web browsers allow you to manage, restrict, or disable cookies. Please note that disabling cookies may affect certain website functions.

We may use your information to:

• Provide quotations and travel services;
• Process bookings and travel arrangements;
• Communicate regarding your travel requirements;
• Respond to enquiries and support requests;
• Improve our website and customer experience;
• Comply with legal and regulatory obligations;
• Send promotional or marketing communications where permitted by law.

Galaxy Travel Solutions does not sell personal information to third parties.

We may share information where necessary with:

• Airlines;
• Hotels and accommodation providers;
• Cruise lines;
• Tour operators;
• Transport providers;
• Insurance providers;
• Visa processing companies;
• Payment service providers;
• Technology and website service providers;
• Government authorities where required by law.

Information is only shared where reasonably necessary to provide travel services or comply with legal obligations.

We reserve the right to disclose personal information where required by law, court order, government authority, or where disclosure is reasonably necessary to:

• Comply with legal obligations;
• Protect our rights, property, or business interests;
• Prevent fraud or unlawful activity;
• Protect the safety of our clients, employees, or the public.

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business operations, personal information may form part of the transferred business assets, subject to applicable privacy laws.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While we strive to safeguard all information, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot warrant absolute security of information transmitted via the internet.

Our website may contain links to third-party websites, services, or social media platforms.

Galaxy Travel Solutions is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Galaxy Travel Solutions processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

You have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of information where legally permissible;
• Object to certain forms of processing;
• Withdraw consent where processing is based on consent.

Should you have any questions regarding this Privacy Policy or the manner in which your information is processed, please contact us:

Galaxy Travel Solutions reserves the right to amend this Privacy Policy from time to time to reflect legal, operational, or technological changes.

Any updated version will be published on our website and shall become effective upon publication. Continued use of our website or services after publication of an updated policy constitutes acceptance of the revised terms.

We encourage users to review this Privacy Policy periodically to remain informed of any changes.